Privacy Policy

Ilham Servers Limited – Privacy & Data Protection Policy

Last Updated: 4th December 2025

Ilham Servers Limited (“we,” “our,” or “us”) is committed to protecting your personal data and maintaining complete transparency in how your information is handled. This policy explains how your data is collected, managed, secured, and used across our website and services.

1. What Information We Gather

We collect only the essential information needed to deliver, manage, and support your hosting and related services.

• Personal Details We Receive : When you create an account or use our services, you may provide: Your full name Email address Billing details Payment method information Account data you choose to submit
• Technical & Usage Information: Our systems may automatically record: IP address Browser and device type Login timestamps Pages visited on our site General interaction logs This helps us improve performance, security, and user experience.

2.How Your Information Is Used

We use your data strictly for operational and service-related purposes. These include:

• Setting up and running your hosting services
• Processing payments and managing your invoices.
• Communicating with you about updates, support, or service changes.
• Enhancing overall system reliability and efficiency.
• Maintaining backups of hosting accounts.

We do not use your information for unrelated or unauthorized purposes.

3. When We Share Your Information

Your data stays private — we never sell or rent your information to anyone. We may share limited data with:

• Trusted Service Partners: Payment processors Email delivery services (e.g., SendGrid) Data centre operators Infrastructure/security partners Technical support and auditing teams.
• Legal or Compliance Reasons:We may disclose information if required by: Law enforcement, Court orders, Regulatory authorities etc...

4.Information Safety

We retain your information only for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and maintain security. Once your data is no longer needed, we securely delete or anonymize it. Server files, logs, and hosted content are removed after account termination, unless required by law to keep them for a longer period.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to improve performance, analyze usage, and remember your preferences. These cookies help us understand how visitors use the site and allow us to deliver a smoother experience. You can disable cookies through your browser settings, but doing so may affect certain features or functionality of the website.

6. Links to External Websites

Some pages may link to third-party websites. We do not control their privacy policies or content, so we encourage you to review their terms before sharing any information.

7. Protection of Minors

Our services are not intended for children under the age of 13. We do not knowingly collect information from minors, and any such data will be removed if discovered.

8. Your Privacy Rights

Depending on where you live, you may be entitled to several rights regarding your personal information. These rights may allow you to view the data we hold about you, request corrections if anything is inaccurate, ask for your information to be removed, restrict how your data is used, or transfer your information to another service. You can exercise any of these rights by reaching out to our support team or submitting a request through your client portal, and we’ll handle it promptly.

9. Updates to This Policy

We may revise this policy occasionally. We will post the updated version on our website, and continued use of our services means you accept the changes.

10.Contact Information

If you have questions, concerns, or data-related requests:

Ilham Servers Limited
Email: info@ilhamservers.com
Address: Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, United Kingdom, IP28 7DE